Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the bit77 online gaming platform located at https://bit77.cam. It governs the collection, processing, storage, and disclosure of personal information provided by users or collected through the use of our services. This policy should be read in conjunction with our Terms and Conditions, which govern your use of the platform.

bit77 operates as an internationally licensed online gaming platform serving Indonesian players and users from other jurisdictions where our services are legally accessible. We comply with applicable data protection laws and regulations in the jurisdictions where we operate and maintain industry-standard security practices to safeguard your personal information.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a bit77 account, use our services, or contact customer support, you may provide the following types of personal information:

• Account Registration Information: Full name, date of birth, email address, phone number, residential address, nationality, and chosen username and password.
• Identity Verification Documents: Government-issued identification (Indonesian National ID/KTP, passport), proof of address (utility bills, bank statements), selfie photographs for facial verification, and bank account details for payment processing.
• Financial Information: Bank account numbers, payment transaction records, deposit and withdrawal history, and currency preferences (Indonesian Rupiah/IDR).
• Communications: Content of messages sent to customer support, live chat transcripts, email correspondence, and feedback or survey responses.
• Responsible Gaming Information: Self-imposed deposit limits, loss limits, session time limits, self-exclusion requests, and responses to responsible gaming questionnaires.

2.2 Information Collected Automatically

When you access the bit77 platform, we automatically collect certain technical information through cookies, log files, and similar technologies:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, bet history, transaction records, login times, session duration, clickstream data, and interaction with platform features.
• Location Data: General geographic location derived from IP address (country, region, city level) to ensure compliance with jurisdictional restrictions and provide localized services.
• Cookies and Tracking Technologies: Session cookies for login authentication, persistent cookies for user preferences, analytics cookies to understand platform usage patterns, and marketing cookies for targeted advertising (with your consent).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, fraud detection data, and payment method validation from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon).
• Identity Verification Services: Document authentication, age verification, and fraud prevention data from third-party KYC service providers.
• Game Providers: Game session data, RTP calculations, and gameplay statistics from licensed casino and sports betting software suppliers.
• Regulatory and Legal Sources: Information required for compliance with anti-money laundering (AML) regulations, responsible gaming monitoring, and legal obligations.

3. How We Use Your Information

bit77 processes your personal information for the following purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your bit77 account.
• Processing deposits, withdrawals, and financial transactions in Indonesian Rupiah.
• Providing access to casino games, live dealer tables, sports betting markets, and other gaming services.
• Maintaining accurate transaction records and account balance information.
• Administering bonuses, promotions, and VIP loyalty program benefits.

3.2 Identity Verification and Security

• Verifying your identity, age (21+ requirement for Indonesian players), and residential address.
• Preventing fraud, money laundering, underage gambling, and other illegal activities.
• Detecting and preventing multiple accounts, bonus abuse, and unauthorized access.
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulatory requirements.
• Protecting the security and integrity of the bit77 platform and other users.

3.3 Customer Support and Communication

• Responding to your inquiries, technical issues, and support requests via live chat and email.
• Providing customer service in both English and Bahasa Indonesia, 24 hours a day, 7 days a week.
• Sending transactional notifications regarding deposits, withdrawals, bonus credits, and account changes.
• Notifying you of updates to our Terms and Conditions, Privacy Policy, or other important platform changes.

3.4 Responsible Gaming and Player Protection

• Monitoring gameplay patterns for signs of problem gambling behavior.
• Implementing self-exclusion requests, deposit limits, loss limits, and session time controls.
• Providing access to responsible gaming tools and resources.
• Complying with responsible operator obligations under our international gaming license.

3.5 Marketing and Promotional Communications (With Consent)

• Sending promotional offers, bonus announcements, and personalized recommendations based on your gaming preferences.
• Delivering targeted marketing messages via email, SMS, or platform notifications (only with your explicit consent).
• Informing you of new games, features, tournaments, and special events relevant to Indonesian players.

3.6 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform performance, user experience, and game selection.
• Conducting research and statistical analysis to understand player preferences and behavior.
• Testing new features, optimizing website navigation, and enhancing mobile responsiveness.
• Monitoring platform stability, identifying technical issues, and preventing service disruptions.

3.7 Legal and Regulatory Compliance

• Complying with legal obligations, court orders, subpoenas, and requests from law enforcement or regulatory authorities.
• Maintaining records required by our gaming license and applicable regulations.
• Defending legal claims, resolving disputes, and enforcing our Terms and Conditions.
• Protecting the rights, property, and safety of bit77, our users, and the public.

4. Legal Basis for Processing (GDPR and International Standards)

bit77 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to provide the services you have requested and fulfill our obligations under the Terms and Conditions you agreed to when creating your account.
• Legal Obligation: Processing required to comply with applicable laws, regulations, licensing requirements, KYC/AML standards, and responsible gaming mandates.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and customer support, provided such interests do not override your privacy rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications or accepting non-essential cookies. You may withdraw consent at any time through account settings or by contacting support.

5. How We Share Your Information

bit77 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

5.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks and financial institutions (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) that process deposits and withdrawals on our behalf.
• Identity Verification Providers: Third-party KYC and age verification services that authenticate identity documents and prevent fraud.
• Game Providers: Licensed casino game developers and sports betting data suppliers whose software powers the bit77 gaming platform.
• Cloud Hosting and IT Infrastructure: Secure data centers and cloud service providers that host our platform and store encrypted data.
• Customer Support Tools: Live chat software, ticketing systems, and communication platforms used to deliver 24/7 customer service.
• Analytics and Marketing Services: Tools that help us understand platform usage, optimize user experience, and deliver targeted promotions (with your consent).

All service providers are contractually obligated to protect your data, use it only for specified purposes, and maintain confidentiality in accordance with applicable data protection laws.

5.2 Regulatory and Legal Authorities

We may disclose your information to regulatory bodies, licensing authorities, law enforcement agencies, courts, or government entities when required by law or when necessary to:

• Comply with legal process, court orders, or subpoenas.
• Respond to requests from law enforcement or regulatory authorities investigating illegal activity.
• Report suspicious transactions for anti-money laundering (AML) purposes.
• Enforce our Terms and Conditions or protect the rights, property, and safety of bit77, our users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change in ownership and your rights regarding your data.

6. Data Retention

bit77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Retained for the duration of your account activity and for a minimum of 5 years after account closure to meet licensing and AML record-keeping requirements.
• Financial Transaction Records: Retained for at least 7 years to comply with tax, accounting, and audit obligations.
• KYC Verification Documents: Retained for 5 years after account closure or as required by regulatory authorities.
• Marketing Communications: Retained until you withdraw consent or request deletion, subject to legal retention obligations.
• Technical and Usage Logs: Typically retained for 12-24 months for security, fraud detection, and platform improvement purposes.

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you.

7. Data Security Measures

bit77 implements robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their duties. Multi-factor authentication and role-based access controls limit internal access.
• Secure Data Centers: Player data is hosted in certified, secure data centers with 24/7 monitoring, redundancy, and disaster recovery capabilities.
• Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and third-party audits to identify and remediate potential risks.
• Employee Training: All bit77 staff receive training on data protection principles, confidentiality obligations, and security best practices.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and address any data breaches or security incidents.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and for any activity conducted through your account.

8. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

8.2 Right to Rectification

You may update or correct inaccurate or incomplete personal information through your account settings or by contacting customer support.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may be required to retain certain information to comply with legal obligations.

8.4 Right to Restriction of Processing

You may request that we limit the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

8.5 Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format and transmit it to another service provider where technically feasible.

8.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your rights.

8.7 Right to Withdraw Consent

Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time through account settings, unsubscribe links, or by contacting support. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the data protection authority in your jurisdiction if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us at [email protected] (plain text, not clickable) or through live chat. We will respond to your request within 30 days and may require identity verification to prevent unauthorized access.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the bit77 platform. They help us recognize your device, remember your preferences, and provide a personalized user experience.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function, including login authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect information about how you use the platform, such as pages visited and errors encountered. Used to improve site performance and user experience.
• Functional Cookies: Remember your preferences (e.g., language, currency) and provide enhanced features like live chat.
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements and measure campaign effectiveness. Require your consent.

9.3 Managing Cookies

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of the platform. You can opt out of marketing cookies through account settings or cookie consent banners.

10. Third-Party Links

The bit77 platform may contain links to external websites, such as payment processors or game provider sites. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

bit77 is strictly an adult-only platform. We do not knowingly collect personal information from individuals under 21 years of age (the legal gambling age in Indonesia). Account registration requires age verification through government-issued identification. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete the account and all associated data. Parents or guardians who believe their child has provided information to bit77 should contact us immediately at [email protected].

12. International Data Transfers

As an internationally licensed platform, bit77 may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities.
• Transfers to jurisdictions with adequate data protection laws.
• Binding corporate rules for intra-group transfers.
• Your explicit consent for specific transfers.

We take all reasonable steps to ensure that your data receives the same level of protection as required by this Privacy Policy, regardless of where it is processed.

13. Changes to This Privacy Policy

bit77 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, through email or prominent notice on the platform. Your continued use of bit77 after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 through the bit77 platform
• Customer Support Hours: 24 hours a day, 7 days a week
• Language Support: English and Bahasa Indonesia

We are committed to addressing your privacy concerns promptly and transparently. For data subject access requests or to exercise your privacy rights, please provide sufficient information to verify your identity and specify your request clearly.